Consumer Coordination Council (CCC)
Consumer Coordination Council (CCC) was established in March 1993 as a Society registered under the Societies Registration Act of 1860. Before taking the present shape, a group of consumer activists representing various Consumer Organizations gathered (in April 1992) to work as one body, to raise one voice on issues related to consumer interests and various Government policies and programmes affecting the interest of the Consumers.
CCC has been actively involved in various consumer-related projects and programmes funded by UNICEF, UNDP, Ford Foundation, Consumer Welfare Fund and other funding agencies as also grants from various Ministries of Govt. of India such as MNES, MOH&FW, MOFPI, Department of AR & PG etc for specific projects. Earlier CCC had a long-term partnership with a German Foundation called Friedrich-Naumann-Stiftung (FNST), which helped in establishing the organization and provided full support for its programmes including infra-structural expenditure till 31st March 2002. From 1st April 2002 onward CCC is being managed entirely by such project-related funds. By now CCC has completed a decade of service to the consumers of the country in general and its Member Consumer Organisations in particular.
CCC presently has a membership reach of over 100 leading Consumer Organizations, spread over different parts of the country, which are, or have been members of the Central Consumer Protection Council (CCPC), set up under the Consumer Protection Act. It may also be added that many more Consumer Organisations including some new Members of CCPC have applied for Membership of CCC. These are under process. Its Governing Council of 12 Members consists of well-known consumer activists belonging to established Consumer Organisations of long standing. .
To be an effective national coalition of consumer protection groups so as to provide thrust to common issues affecting consumers.
Influencing policies, legislation and administrative framework towards promoting consumer interests..
Empowering consumer protection groups to work towards strengthening the civil society in the democratic system of the country.
One of the major concerns of CCC has been Good Governance. CCC had accordingly launched a National Campaign on Citizens’ Charter in July 1996 for implementing the principles of Transparency, Accountability, Standards of Service, Availability of Information and an Effective Grievance Redressal System in Public Service and has been continuing its pioneering work in this direction. In the process, CCC has been involved both in the drawing up of appropriate Citizens’ Charters for various organizations, as also in the evaluation of their implementation in the Health, Telecom, Railways, Insurance & Banking Sectors.